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SERVICE GUARANTED!
Maintain peak clinical performance
Increase equipment uptime
Lower cost of ownership
Improve productivity
Extend system lifetime
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Platinum Service AgreementIncrease revenues, control cost, and expand the clinical utility of your equipment by taking advantage of a broad range of value added features.
Extended hours of coverage 8-8
98% uptime guarantee
8 hour on-site response time
Gold Service AgreementHigh performance and reliability from equipment and
facilities with improved productivity from your staff.
Hours of coverage 8-5
95% uptime guarantee
Other Services OfferedPreventative Maintenance
Time and Materials Service Calls
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| Features |
Platinum |
Gold |
| Hours of Coverage |
8-8 |
8-5 |
| Uptime Guarantee |
98% |
95% |
| On Site Response |
8 Hrs |
24 Hrs |
| Options Discount |
20% |
10% |
| Weekend/Holiday Discounts |
25% |
10% |
| Applications Training |
2 Days |
1 Day |
| After-hours Rate |
$175/hr |
$195/hr |
| Weekend/Holiday |
$225/hr |
$275/hr |
| Labor |
Included |
Included |
| Priority Response |
Included |
Included |
| Parts |
Included |
Included |
| Parts Delivery |
24 Hr |
24 Hr |
| Penalty for Uptime Guarantee |
2 weeks |
2 weeks |
| Preventive Maintenance |
Quarterly |
Semi-Annual |
| Initial Response Time |
1 Hr via Phone |
1 Hr via Phone |
| Technical Phone Support |
Yes |
Yes |
| Clinical Phone Support |
Yes |
Yes |
| Operating Software Updates |
Yes |
Yes |
| Reliability Upgrades (ECO) |
Yes |
Yes |
| PMT Coverage |
Yes |
Yes |
| UPS Coverage |
Yes |
Yes |
| Cracked Crystal |
No |
No |
| Crystal Yellowing |
Yes |
Yes |
| Ivy Gate Coverage |
Yes |
Yes |
| Duplicate Copy of Hard Drive |
Yes |
No |
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